We’re sure you’ll love your order, but just in case you change your mind or want to cancel, you can contact our team immediately and we’ll do our very best to sort it out for you. 

Website Cancellations

Our warehouse team jumps into action as soon as you place your order, to make sure that you receive it as quickly as possible. So, the quicker you contact us to cancel, the better. Please call us or use the form to the right to contact us.

If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. If this happens, you can simply refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you. 

Website Returns

Simply Pleasure accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate. Simply Pleasure reserve the right to retain the cost of postage (at the current rate) from any Refund for Orders placed in error. This includes Orders where Postage has been included.

Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

For returns please submit through your customer portal using the "My Returns" option and clicking "Request New Return". You can then post the item back to us at the supplied freepost address. Please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.

Please ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

Lubricant
Massage Oils
Condoms
Room Aromas
Balms
Creams
Hosiery (including bodycstockings, stockings and tights)
Latex lingerie and clothing

Retail Stores

The above returns policy is only valid for purchases made through the Simply Pleasure website and do not necessarily apply to purchases made in our retail stores. Please contact your local Simply Pleasure store if you require more information.

Simply Pleasure is part of the ABS Group, the largest distributor of adult products and sex toys in the UK.